| Client Testimonials
The relationships we build during each consulting engagement are intended to result in a lifetime of benefit. Here are a few of the responses regarding our work with past clients:
...I am also happy to conclude that I am completely satisfied with the progress of the project and excellent guidance of Mr. Stephen H. Tillotson, who has been nothing less than brilliant in his efforts and knowledge. I am also requesting that he remain on the project, as his absence would be detrimental to our efforts thus far.
- Owner of a Specialized Freight Forwarding Company in So. California with offices in New York and London.
Stephen Tillotson came into my office and painted the picture...a match in what I was looking for. From the base structure, job descriptions, task guides, all the way to tying in the employees on a plan that included them in on a profitable growth pattern was fantastic. The profit model and super profit model I felt was the key in getting the employees involved in to a goal setting environment that will help drive my company and employees in the same direction. Stephen delivered this message and training in such a fantastic way that all the field men fell in line with great excitement. The employees are taking [the] program and running with it. We are seeing growth and savings already...We should be able to improve our bottom line by approximately $300,000 in savings if we follow the savings recommendations. My men and I are already committed to doing this and we believe in the plan that we have been presented. The personnel have been presented the project in a colorful and energetic fashion and have recieved it in a manner that has electrified the employees and management. I am very satisfied with the project and its deliverence...Stephen Tillotson has done me a great job in providing me with training and knowledge on the business structure, management and direction on implementation. I feel that the handoff has been great with my management staff, controller that is now on board, personnel and to me...In closing, Stephen Tillotson has been a great mentor, fantastic trainer and has led this project by setting a great example.
- Owner of an Oil Field Service Company in New Mexico
We were experiencing revenue declines for the year 2004 versus 2003, as well as declines in profits. The analysis of the business commenced on January 19, 2005, and progressed through January 28, 2005. During this period all phases of company operations were analyzed, studied and recommendations were made for all areas. We expect the implementation of these recommendations will improve net profit by at least $140,000 before taxes as well as set a defined path for future growth in the years to come. The expertise, objectivity and work ethic of the analysts, Stephen Tillotson...was very conducive to manager's acceptance of recommendations and implementation.
- General Manager of a Commercial Tire Center in West Texas.
The major concern of our company was to make the connection between financial reporting and taking corrective action or having the ability to make changes in our business. Further education was required on our behalf regarding tools in order to make a plan and to be able to see how our plan was working. We realized that without a financial plan there is no possible way we could continue in business...We were merely coming to work each day and reacting and trying to manage our business...[Stephen Tillotson] helped us create a group of tools for a financial plan. These tools included an Annual Budget, Cash Flow Forecast, Budget Variance Report, Breakeven Calculation, Labor Burden Calculation and worksheets to assist in preparing these tools...[Stephen] assisted us in negotiations with creditors, arrangements with our landlord with leasing options and accompanied us to a meeting with our attorney, CPA and banker to discuss directions we might go and options we have regarding a bankruptcy from a prior businesss. The advice they provided us with regarding our rent and the meeting with our landlord was invaluable. We are very satisfied with the work you have performed for our company and would recommend your services in the future.
- Owner of a Trucking Company in Western Washington.
[My company] has been in business for 7 years and has grown consistently every year. Having felt we were stalling out, I enlisted the services of [a consulting company] to help me get my bottom line and organizational levels in order. The [consultants] dissected the company and discovered areas of improvement in the business office, service department, operations, parts department, marketing and much more. I feel the savings in costs and increases in gross alone will surpass their fees charged by threefold the first year. The staff was very professioinal and the training superb. I would highly recommend this team to any business owner.
- Owner of a Truck Accessories retail store in No. California
As a family business, both father and son have different ideas on how and what to do. Our first order of business was to get father and son to agree upon a game plan. Discovery took a while, however once accomplished we were clear on what should be done. A detailed organizational chart as well as job descriptions with the process of job flow became our foundation. It is here that our work began. As a company we will begin to move people within days and continue to move forward with this new commitment and energy...their suggestions will then be put into action within the two companies. I also believe a $200,000 benefit will be accomplished by making and moving people or processes as soon as we start acting on all of this. We have just begun and have a way to go. Your team has been professional and fun to have around. It is not always comfoprtable to do this, but in my opinion long over due. Good job.
- Vice President of a Construction Equipment Manufacturer in Central California
[My company] had reached the million dollar/year mark and recognized significant growth opportunities, however the owner/operator felt weak in his management and organizational skills. This feeling was the result of operating on a model that was a roller coaster ride of great profit one year and losses the next as planning was hit and miss. There were no written systems, policies or procedures. Everyting was in the minds of a few key people. Doing OK but not good enough to satisfy the owner...I was ready to make the investment because I recognized that I would probably blow that much or more on inefficiencies and mistakes over the next growth spurt so why not set myself up for success instead. The staff consultants [Stepehn Tillotson] that followed were skilled in taking the analysis and creating a personalized structure and organization and most importantly helping my management team to "buy in" and take owenrship of the changes that are taking place. I expect with further effort and implementation [my company] will be well positioned to grow to the next level with greatly reduced stress level and greater levels of profit while protecting itself from making costly mistakes.
- Owner of a Water/Fire Damage Restoration Services firm in British Columbia.
[The consultants were] called in for assistance to help with partners, functional organization and profitability. The work installed and the personnel to complete it were excellent. We...are satisfied with the results acheived from our efforts together and the expected results will pay back many times in the future.
- Vice President of a Wholesale Importer in British Columbia
Stephen Tillotson was here for our quarterly review. The five key issues we addressed were Developing a Busines Plan, review and address important inventory control issues, reviewed the 2005 budget and cash flow models in Excel and reviewed the weekly flash report and its accuracy for management purposes...Stephen is an asset to your company.
- Owner of a Wholesale Food Distribution Company in So. California
Our firm has enjoyed a follow up visit by Stephen Tillotson. As before, the service was excellent and surpassed our expectations in the quality, appropriateness, and quantity of work accomplished. Our focus was on management compensation, marketing and a review of programs in place. I am convinced we are benefited greatly by this visit. Our questions and concerns were addressed very satisfactorily.
- Owner of a Restaurant and Lodge in So.Oregon.
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